Refund policy

We want you to love every purchase from Yckit. If you’re not completely satisfied, we’re here to help! We offer a 30-day return or exchange policy starting from the day you receive your items.

When You Can Return or Exchange

Quality issues, damaged/missing parts, or wrong items received: Free return label provided.
Other reasons (e.g., change of mind, wrong order): Return shipping costs are the customer’s responsibility.
Special offer items: Non-quality returns or exchanges are not supported.

How to Start

Contact us at support@yckit.com with your order number and photos/videos if needed.
Our team will review your request within 24 hours.

If approved:

Return label: Sent within 2 business days.
Return timeframe: Ship your item back within 7 days using the original packaging.
Exchanges: New tracking number emailed within 2 business days.

⚠️ Please do not send items back without our label. If you have already shipped, email us your tracking number. We cannot be responsible for lost packages otherwise.

Important Notes

Items must be complete, unwashed, undamaged, and resale-ready, including all accessories and gifts.
All returns must be approved in advance. Unauthorized returns may not be accepted.
Special offer items are not eligible for returns or exchanges for non-quality reasons.

Refunds

Quality issues, damaged items, or wrong items: Full refund provided.
Missing parts: Free replacement or free return/exchange.
Returns for personal reasons: Shipping cost will be deducted from the refund; gifts not returned will also be deducted.
Processing time: Refunds are processed within 3–5 business days after approval.

If you do not receive your refund, please contact support@yckit.com.